Amazon Is Forcing Its Warehouse Workers into Brutal 'Megacycle' Shifts
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4x10 is amazing. Your work days are your work days, but the extra day off is amazing. You can actually go do stuff.
My own view - everyone should switch to 4x10 or at least have it as an option.
Now I'm working crazy hours so all a dream anyways these days.
Note 4x10 shifts are not new in warehousing (or even in mfg).
However, I used to do some other work where I was on longer but thought less. In this other job I'd put headsets on and just listen to podcasts and music while working, and when I was done, I was DONE. Any problems were someone elses to deal with.
One problem I have with office work is that it can be hard to leave "at the office" when you are behind. People expect problems to be solved, and if you don't solve them they wait for you the next morning. This has really impacted me badly at times (trouble sleeping etc).
My dream scenario - 4x10 and then somehow have no risk of stuff hanging over me to get done the next week!
4x10 - desk job overnight
3x12 - desk job overnight
5x8 - manual job
4x10 - manual job
5x8 - desk job
4x10 beat 5x8, regardless of workload. I wish I could do it now.
On one construction project the weather was much better than expected so we were allowed to start a new phase two months early, but the project manager only allowed us 40 hours/wk, so I put my crew on 4x10 and it was the best few months, the guys loved it.
There was a shared camaraderie that you don’t find in white collar jobs that honestly made it pretty fun. Obviously not sustainable for someone with actual responsibilities but with that said I’d be far more miserable if I tried to pull that off in the office.
3x7 is where its at.
I'd rather have an employee work 2x12+1x8. I'd rather they give me 32 productive hours than 32 productive ones + 8 dubious ones.
I'm aware that we frequently make doctors and nurses work those kinds of shifts. And people die because of it. I would much rather we reoriented the system so that we didn't have to require that of them.
But 4x 1:20a-11:50a shifts per week would make it impossible to get your kids ready for school. And you'd be sleeping when it's time for dinner, or homework. Not to mention having time for a relationship with your spouse. Etc, etc.
The shift they outline in the article sounds miserable.
4x10 shifts are not a new concept. This article makes it sound like what is pretty standard warehouse stuff is a new diabolical amazon plan to create the soul crushing "megacycle".
And working nights is not new. Anyone who has had to deal with 24x7 staffing (police, guard, nursing, flying etc etc) has had come up with approaches for night shift work (which is definitely terrible). Heads up, the non-megacycle night shift is also no fun for a lot of people.
That said, night shift work is miserable. No question there!
This sort of argument sounds like a red herring.
It's irrelevant if a company pioneers exploitative working conditions. What's relevant is that the company is imposing exploitative working conditions.
Isn't the whole point of society to ensure everyone has the right to a decent living? Why are we arguing about the virtues of forcing a Dickensian work cycle?
We don’t work on farms anymore. Software Automation, machines, and robots are everywhere now. But the capitalist bozos owns all of them. If they don’t want to pay higher wages, then make them pay for it by giving people more time off.
I don't know about you, but if my employer said I had to start working 1:20am to 11:50am within a week or lose my job, I'd be pretty angry too. Especially if I was a warehouse worker making a low salary that couldn't afford to find a new job easily.
Some people love these schedules _if_ they don’t have other commitments (like a second job or child care, etc).
But making it mandatory and not making it elective, usually with some incentive (like 25% premium), is a bit predatory, or at least strong arming workers.
From the article:
"Megacycle isn't not just bad for lifestyle reasons," a warehouse worker at a delivery station in Queens, New York and a member of the group Amazonians United NYC, told Motherboard. "It's bad for your body. I don't think everyone can handle this."
There were regular medical checkups, we got hazard pay and the NOC had a workout room, massage chairs and everything.
Even with all of that, it beat the hell out of me, and I was doing glorified office work, no hard physical work at all. The average graveyard shift security guard or warehouse worker will presumably have none of those benefits, and will be so much worse off.
Our shifts were 4 x 10.5 with two 30 mins breaks (which you only got paid for one!)
It was absolute shite and the toughest job I've ever done but, hey, I kept my roof over my head.
It's not nice but unfortunately when you don't have a job and prospects suck then they hold all the cards :(
That is a straw man. Instead, corporates need to be forced to follow labor laws and respect human rights.
Do you know the kind of contributions immigrants have had in this industry? Do you know how important open immigration has been to the rise of tech?
Population growth could be changing the ability to easily get a low skilled job, but I personally believe offshoring is the biggest issue. There's simply less places to go.
Anecdotally it used to be super common to walk out of a job on Friday and find another by Monday. We need that back for the sake of worker's rights.
That said, China has been successful (there are others) and have achieved success without this input. So I don’t think it’s a necessary ingredient. That said, talent improves economies. Imported labor (as well as automation) drives down labor costs and affects unskilled and semi skilled workers the most.
The impacts of automation are massive, I really recommend this Andrew Yang interview [0]. It's a real eye-opener.
I had not realized the scale of this mess before watching that episode. Interesting numbers and insights in that 17 minute segment.
"Today, holders of rural hukou are ostracized and discriminated against by their fellow citizens, and have little choice but to take on the most dangerous, demanding, and low-paying jobs that those with urban hukou wouldn’t dare involve themselves in."
https://www.diplomaticourier.com/posts/chinas-caste-system-h...
Not many expats get to become citizens of China despite the wealth and power they have contributed to China. Chine see it as them doing _you_ a favor, not the other way round.
If China were like the US you’d have people from all over Asia streaming in to cash in on a growing economy, instead they make sure this wealth is spread amongst themselves rather than putting the poor against others willing to work under poorer conditions.
https://www.washingtonpost.com/politics/2020/03/16/years-ber...
It's still 40 hours per person per week, and they run 24/7, so the only way this could reduce the number of benefits they have to pay for is if people on this schedule legitimately work better. While this could very well be the case (doctors and nurses for example typically work long shifts to reduce the risks associated with shift changes), I don't really see that being the case here where it doesn't really matter who is handling a package.
Further, the alternative scenario with lots of shorter shifts is a frequent predatory practice which allows employers to hire lots of part time individuals who do not qualify for benefits as well as giving them leverage over their employees by threatening to give them bad shifts and insufficient hours. It would be one thing if day shift workers were being asked to switch back and forth between day and night shifts with short notice, but that's not what's happening here. They are being offered a different position with steady hours to completely replace their current one. It would be silly to say that once you've accepted a day shift position you're ineligible from being offered a night shift position.
The article also frames this as exploiting existing workers who will get fired if they don't comply. But would it have been better for either the employees or amazon to just lay off everyone at the closing location and fill the new warehouses with all new hires, thus forcing those who would have been fine with working there into a difficult job market and depriving Amazon of skilled employees? One might make the argument that the current warehouse should not have been closed in the first place, but the factors which caused that decision and its merits are beyond the scope of this discussion. Regardless, giving everyone the voluntary option to remain employed in some capacity when closing a facility is, at least in my opinion, good practice which should not be vilified.
When you're a worker, though, no one particularly cares about you. If a CEO can squeeze more profit out of his workforce by forcing them to work odd hours at the drop of a hat, he's celebrated for it.
We really need to shift this balance in the opposite direction.
Is "customer service" where a customer gets to call/walk in and talk to a human who genuinely tries to help them solve their problems, or where a customer gets to call/walk in and treat someone like absolute shit in order to feel better about their problems?
'Cause "customer service" in the US is all too often used to mean the latter.
Having the American middle class move backwards is not exactly an accomplishment.
Nonsense. Buying stuff is just as easy here as in the US and my experience of return policies is that they are more generous here. Plus you have a much longer legally enforced warranties. What payment methods do you have in the US that we don't? Apart from cheques that is.
I’m pretty sure it is? Online sales have a mandatory 14 day return policy, unless there’s some exception that prevents doing the specific thing you describe
If the quality is so variable wouldn't this generate a bad reputation and thus reduce the sales of the brands that were poor and increase the sales of those that were better?
Until you want to cancel your service, I suppose?
I’d be interested to see the percentage of people complaining about slow delivery times vs the percentage of people who choose the “slow” shipping option on amazon.
I'd wager that most of Amazon's customers aren't aware that there's even a trolley problem to solve here.
My simple understanding of why this happens is: they move on to other things, convenience trumps everything else, there's so much bad stuff happening in the world that we don't really have the cognitive bandwidth to think about everything, a lot of times we can't really affect change so that doesn't help matters either.
Eg: Cloth factories in India/China/Bangladesh; Electronic manufacturing factories such as Foxconn, etc.
* Reviews are no longer trustworthy - subject to spam, altered product listings, and "discounts" (read bribes) paid to purchasers for positive reviews.
* Counterfeits are still rampant.
* Products regularly arrive damaged because they're not packaged well (usually tossed in an envelope).
* Amazon Prime cancellation process is becoming Kafkaesque.
Given the above, even if Amazon could do 1-hour delivery, I don't want to buy anything from them. Maybe they should focus more on some of these other problems instead of running their warehouse staff into the ground.
Yes. Ideally, I’d buy things and get them instantly but to my knowledge nobody has created a teleporter for general goods.
Same, but it's at the discretion of the companies if they over that.
In Switzerland and the UK, there is the concept of "second class mail". Generally letters, but also (some) packages.
They come at a slower delivery guarantee (2-3 days instead of 1), but a ~20% discount.
But shopping online doesn't seem to be headed that way. Hell, the last time I bought something online, the cheapest (free), slowest, and only delivery option was "express". How messed up is that!
In the warehouse, you can adjust the design of the warehouse a relatively small amount to ensure that the robots can easily store and retrieve the packages—which come in a finite number of standard sizes and shapes, which in turn can be adjusted to ensure they pack well while still leaving room for the robot's grasping arm/claw/whatever to grab it. Depending on the specific designs, it may be worthwhile to combine the store-and-retrieve robot with the carry-cart. It's certainly not going to be more effective to have a humanoid robot that has to climb up ladders, rather than some sort of wheeled or tank-treaded robot that can anchor itself to the floor and extend a telescoping part of it up to get or leave the package.
For picking strawberries, even if we accept that you want "hands with the same dexterity and nuance as a human", why would those hands do best attached to a human body? Strawberry plants are pretty low to the ground, so why not put them on a little rolling bot that can go between the rows right at berry-level?
No; the best case for a humanoid robot is in human-facing positions. We like to interact with people, and a robot (note, not a human-level AI: a robot; human-level AI gets into serious ethical and philosophical quandaries real fast) doesn't care if you yell and scream at it. It'll just keep saying, "Yes, sir. Please give me your account number so I can proceed," for hours on end if need be.
Win win for Amazon, lose for the employees.
Waiting a few extra days is a small cost.
If you work 10/12 hour shifts you have no life. No wonder people await the weekend like it’s air.
3x12 on the other would be illegal on the other hand, unless it includes a significant amount of on-call duty or falls within one of the other permitted exceptions (which probably wouldn't apply to your co-worker, though).
The thing to note is that the average is based on the official working week, which to this day still runs six days, Monday to Saturday. So as long as you're working less than 48 h/week, it's actually impossible to exceed the 8 h/average day limit and 3x10 h is perfectly fine from that point of view.
Extra pay and/or extra days off are only mandated for night-time work, anything else is a matter for wage agreements or your individual contract.
Also note that the averaging is based on the official working week, which to this day still runs from Monday to Saturday, i.e. six days, so anything up to 48 h/week remains fully within the 8 h/working day average.
The fact that you registered a brand new account to post what might be interpreted as a blatant pro-exploitation message doesn't help your argument.
I can think of several possible answers, but I haven't the faintest clue which ones are (most) right.
Getting people to a place where they can say "No" to a bad deal should be a major goal for progressives and conservatives alike because it fits their model of how the world works -- progressives want people to have the stability of life and "good jobs" and conservatives like it when market forces are reasonably at play (enough workers are saying "no" to bad jobs and "yes" to good jobs)
Keep in mind only 30% of the US population has a college degree, much less a graduate degree. More and more of that 70% are falling out of the middle class and struggling to survive.
People are taking these jobs because it is the least worst job.
They have extremely low bargaining power against their bosses when ten people are scrambling to happily take their job after they're fired. Most other jobs are equally bad, so while they can leave it's often trading one bad job for another.