At 4m48s:
> This is day one. This is the very beginning. This is the Kitty Hawk stage of electronic commerce.
> This is day one. This is the very beginning. This is the Kitty Hawk stage of electronic commerce.
What bothers people is fake products, reviews, "ops, I didn't get the package in 1 day, amazon is not anymore the same as in the old times", that have increased of course. That's the nature of things.
My experience is degrading year over year, but I’m just me with my preferences.
In the video Bezos talks about word of mouth recommendations because everyone loved his site. I used to recommend it a ton, and I remember telling people about it around this time. I don’t any more.