According to the Supreme Court, forced arbitration is fine to have in a TOS. The past couple years there's been more awareness of it, it's one of the nastiest sneak moves in history to take people's rights away en masse. You don't find out until you get in a position where you've been harmed and you go to hold them accountable using the legal system: Surprise! You have to settle in this thing where the defendant pays all the participants. Here's your $200 check for your $200,000 claim, see you next time.