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I think that specific agent was a chemist who was in charge of applying the poison (which is apparently so dangerous that experts have to do it). He likely didn’t get the full GRU/FSB training.

A fish rots from the head. These GRU/FSB boys enjoy complete immunity from prosecution, why would they stay professional if only loyalty is rewarded?

I think when you have so many FSB agents it is hard to maintain the quality.

See for example here, where a bunch of FSB agent graduates decided to celebrate in the open: https://edition.cnn.com/2016/07/11/world/geliki-russia-fsb-j...