I wish this were possible too.
I want to engage with my users and explain things. But look at this conversation, it is going to take me hours to walk through the whole thing with you, and I am luckily a policy/forum history wonk.
I thrive on figuring this stuff out.
Doing this for ALL users who are angry or disagree with our moderation? Goddamn man, this is a volunteer role, and we are already tired from dealing with even worse users.
While you may respect your users as community members, on moderation your knowledge and peoples assumptions diverge far too much. Which means you stop taking them seriously.
It sucks, it creates a wall between users and mods, and a sense of working with lords and ladies. Most mods don’t want it, but its fated to happen.
I honestly urge everyone who is unhappy with moderation to try it out themselves. I think there is no faster way for people to start working on this problem than having their own experience to drive new solutions.