Launching on those legacy consoles then was a mistake. As a PC player, I had no issues playing on a 3 year-old machine, it's about as buggy as the average huge RPG game (like Divinity OS, Skyrim, etc.). Then every week or two you get a patch.
Baldur's Gate 3 did better PR by releasing an early release version first, so the impatient can jump on it.
My personal feeling is there is so much effort put into this game, it's sad to see it spun as a dismal failure by a greedy entity. It must be demoralizing for the devs and artists and other staff members that worked on it.