Ask HN: Dealing with a vendor that doesn't care?
As an individual, have you ever found an effective way to reach out to a (large) company that either doesn't want to hear from you, or doesn't care about your use case?
If you are asking about individual support from a business as you being the sole consumer, then try to find competitors. If they don't care that you are looking at competitors, then vote with your wallet and make their competitors happy.