"Ticketmaster" didn't do anything. Ticketmaster is a company which cannot make decisions or take actions.
- An employee at Ticketmaster stole a password (and financial documents)
- Multiple other Ticketmaster employees abused that stolen information to actively attack a competitor.
- Ticketmaster management was aware of this and rewarded that employee with a promotion and additional responsibilities.
Both the thief and the managers who rewarded the the thief should be going to jail. Instead the company is paying a small fine. I guess at least someone is going to prison, but I doubt all of the parties who were aware are. As usual, the executives in charge walk away.
Hopefully there is a class action lawsuit by the shareholders/ owners of this company against Ticketmaster.