Ask HN: How do you compensate your users for downtime

5 pointsaqrashik3 comments

Hi, I've been wondering, in situations such as the recent AWS outage, what would be the proper way to compensate users for the downtime, specifically in case of apps charging monthly or annually?

Also what would be the minimum amount of downtime at which you would choose to compensate users? Few minutes, hours, days?

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First and foremost, have you mentioned anything on your TOS which legally binds you for compensating users in such situations?

Assuming you are not legally bound, as a good gesture you can potentially extend services of your product by certain amount.

How much Amount is a tricky question, as this is very specific to how your user's perceived loss/impact when AWS was down.

I would probably try talking to some of the close friends who are also your customers and get an idea of what is good compensation.

Would love to hear what other think about this.

You should know that your account appears to be [dead].

Could you please let me know whom I should contact to change this?

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