Did you read the transcript the for episode and the associated links and notes?
They back up their claims with studies of their own as well as metanalysis.
They back up their claims with studies of their own as well as metanalysis.
The ebay example twists the concept of user acquisition (new customers) and purchases (new or old customers). It is a common tactic to buy advertisements defensively, for example, if you're a product manager, and have determined that some of your user base are more transactional rather than frequent.
Another pet peeve I have is how they conflate direct response advertising and marketing.
I definitely trust the academic studies over an entertainment podcast.