Thanks, it is very helpful and I never knew companies charge so much for SSO, Now we have also decided to raise the price of SSO plan. Thanks for sharing this
I'd say that SSO should be available on the cheapest or second cheapest tier.
However, I would then make SCIM support (automated provisioning/deprovisioning) part of the most expensive tier.
If you're a small business, say 20-30 people then you can manage that by hand, but if you're a larger organisation then SCIM is a must-have.
I run a SaaS business. When dealing with vendor qualification questionnaires, you can tell the small and large businesses apart by whether they want SCIM support or not.
It's my experience that SSO makes your customers very 'sticky', and keeps IT and compliance departments happy. You blend into the suite of tools they use. I'll never forget the first time I saw a client's Okta portal with our app sitting next to Outlook web access, Zoom and Salesforce.
This client has only ever increased the number of seats and usage of our software.
From my point of view as a SaaS CTO we're happy to pay extra for SSO (i.e. Slack) but not at "contact us" level pricing (for example, Smartsheet)