Yep! They just call it in and someone picks it up. I think even if its a loss, its a form of intimidation. "See, we're the gatekeeper to your customers now, so you better sign with us so we get 20-30% of your revenue. Also we'll list your menu in our app with $1 added per item that we pocket on top of that and charge the customer a service fee on top of that."

Its an ugly business model.