>Isn't this a felony? Why aren't these people in jail?

Zaidi was prosecuted and he pleaded guilty, although his sentence has yet to be determined.

>Zaidi was terminated from Ticketmaster in 2017 and pleaded guilty in Brooklyn federal court in 2019 to one count of conspiring to access protected computers without authorization and to commit wire fraud, according to the deferred prosecution agreement. Zaidi's sentencing has been delayed, according to court filings. CNN has contacted his attorneys for comment.

https://www.cnn.com/2020/12/30/business/ticketmaster-plea-pa...