Accurate Estimations
camhashemi.com
camhashemi.com
It's not perfect though. It does require some historical knowledge of the cycle times of tickets. However, you could probably argue that without cycle time knowledge, estimation would be entirely fruitless anyway.
Having read several software estimation books, I can't say enough about this. It really should be the bible of software estimation.
https://www.goodreads.com/book/show/40681093-when-will-it-be...