> This happens when people stop caring and just start "doing their job" or "following protocol" which is usually easier than caring.

The dude in the video admitted they didn't realize this was occurring for nearly a year. If anyone was lacking in the caring department, it's actually the individual who could have cared, but didn't. In Youtube's case, there is literally nobody there that "should have cared" about this from an individual standpoint. That is, until they are made aware of the issue, which may take some work from those who do actually care about the outcome.

So, if this is perceived as Youtube's problem, then how exactly would they (groups of individuals at Youtube) have realized this was occurring over a long period of time?