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Comment by namanaggarwal | Hacker News Reader

Disclosure: Facebook employee, Opinion are my own.

I think you were looking for a support email. I think at facebook's scale its a bit difficult. I would recommend you to head over here https://www.facebook.com/help/1306725409382822 and someone will help you out. This page can be easily found in our Help and Support section

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> I think you were looking for a support email. I think at facebook's scale its a bit difficult.

Only because facebook is greedy as fuck and prefers massive amount of unethical profits than actually providing a good service.

the profits scale. but the support cannot??? yeah. right.

I think criticism without facts is not correct. If you click on that link, it asks you basic questions collecting the relevant info, before sending it over to an operations executive. Providing a support email IMHO would be just inefficient at Facebook's scale as first few emails would be exchanged just to understand the issue.

Do you not think that good service results in better profits?

Obviously, not. Facebook is like crack, even given that it's widely known to be highly addictive, and so to say rock-bottom shitty, people prefer it rather than being lonely and will come back for more.

This page says "Help With a Hacked Account". How would anyone even know to look for "help with a hacked account" when FB bans your page? This is clearly not a general support email. This does not sound right.

My comment is on the query for account takeover if you notice

I'd love to know if there is an equivalent for Instagram. I lost access to an account years ago and the only email address that aligns with the email mask they show never receives the password reset emails.

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