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The blog post you're linking to was an experiment back in 2015. We re-enabled self-service cancellation right after that, and that was the go-to cancellation method since. We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.

> We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.

Sounds like there's a long list of SaaS apps to avoid:

https://xenon.io/

Thanks. Indeed bookmarking that list and won't be getting anywhere within earshot of these apps.

Wat.

Any explanation as to why Xenon installs this policy?

Without any further background that list of companies is going straight to the red-flagged list that will never get my business.

Yep, although the phone call requirement is a new one and was introduced by a sneaky update to their terms: https://twitter.com/rtwlz/status/1341581686216245248

Lest anyone point this guy to that site listing a bunch of other dark patterns, he might take inspiration.