I have to strongly disagree with this. The touchscreen is great for the vast majority of things it replaces. The only physical controls I ever miss are for temperature (which is a very minor complaint) and windshield wipers (though I would also accept auto wipers that actually work). I do think the UI smoothness and touch latency could be slightly improved, and Apple would do better, but Tesla is already so far ahead of every other car manufacturer there that it's not even funny.