Ask HN: What to do when brilliant.org charges your card even after you cancelled | Hacker News Reader

Ask HN: What to do when brilliant.org charges your card even after you cancelled

6 pointsarchibaldJ5 comments

I accidentally signed up for an annual subscription last year. I tried to ask for a refund but they ignored my emails. So I cancelled my subscription. It's been roughly one year since then.

A few days ago I noticed they charged my card again for auto-renewal.

(Other than calling my bank to block future transcation or switching to a new card) what I can do to retaliate as a consumer/customer? Though it is a small amount (~80USD) I feel so frustrated and powerless in a situation like this.

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Call the credit card company and tell them you were wrongfully charged. Either that or file a charge dispute on the cards website. Most CC's these days will reimburse transactions (up to a certain amount) if the dispute falls under what they consider somewhat legit parameters.

Anecdotal: I used to be a brilliant subscriber myself, albeit one who fell into the annual subscription fin trap. Meaning, I slowly stopped using it and ultimately forgot I had a subscription. So I ended up shamefully charged a full year and a half of non-usage. I thought about disputing it but knowing that it was ultimately on me to have been more responsible my only legit option was to just cancel the subscription and do some proactive checking that I didn't get charged again. Which I just did after reading your post. Would love to hear what kind of life hacks other folks do to stay on top of subscriptions (outside the obvious ones which I've already admitted too not doing of course) ;)

Just tweeted to @brilliantorg https://twitter.com/Al2CHY/status/1340939489699512320 Wonder if they are going to ignore again. Gosh their customer service has always been horrible.

Well their VP of Product certainly seems to care about what they might be doing wrong. You should email him. https://ibb.co/82ZKGZ2

Next time use privacy.com

You can chargeback against Brilliant.org.

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