Comment by rubyn00bie | Hacker News Reader

Comment by rubyn00bie | Hacker News Reader

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I think the comment is more directed at folks who, and I noticed this weird behavior the other day myself, post tirades about the cardboard box being slightly damaged (while the goods and packaging inside are completely fine). These in particular are more akin to saying:

"hey this protective outer barrier did it's job, had a scratch on the shipping label, and successfully protected the contents. The contents were IN PERFECT CONDITION, 1 star review!!! CONSUMER RIGHTS!11!11!!1 REFUND NOW DAMAGED BOX"

The real weird part though; is how the outer packaging regardless of the quality of what is inside the box (their actual goods purchased) dominates their reviews. It's like a whole subculture, or something, I can't even begin to understand. The internet never ceases to to amaze me for the sheer breadth of absurdity one can find.

So, is it weird to say they expected the literal outer packaging to be pristine as well? I’m just saying, there must a textbook worth of analysis we can do on these people.

The list of these people is totally publicly available too, it would be great to just examine their world view to understand just who is actually wandering around out there.

There’s no way their pathology doesn’t bleed into how they impact life.

The behaviour you describe would be considered normal in Japan. There it's not a sub-culture. Pretty much any Japanese buyer would consider the packaging as part-and-parcel. And they'd complain in case of defective packaging, regardless of its functional impact.

As someone who lives in Japan that’s a behavior that a loud minority of unreasonable people exhibit, but most Japanese people I know don’t mind damage from transit like most well-adjusted humans anywhere - the delivery person might point it out when you sign for the package but it’s not a big deal. It’s more important for gifts and stuff though where the presentation is part of the gesture.

I was more thinking about B2B shipments, than consumer. The general presumption upon receipt of product at the loading dock in Japan is that slightly damaged packaging is a quality issue. It is applied to domestic and global suppliers alike. But the latter may sometimes fail to understand and vainly push back.

These are well-adjusted humans too. Just operating under a different set of criteria w.r.t. quality.

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