Isn't 10% too low a number to consider a platform systemic?
If you drink one cup of coffee a day, that's less than 10% of your waking time, but coffee is systemic to your life.
If 10% of your cells have a defect, that defect is systemic to your body.
If your API is down 10% of the time...
I would say that any company that has 45 million customers is doing pretty good. 10% definitely makes many companies the largest in their sector, not every company is a Google or Amazon that’s completely consumed it’s market.
1. https://www.nytimes.com/2014/07/24/business/international/th...