The UI is fine. Seriously folks - get a grip.

That said, there is no question that things rot at google.

One thing other companies do but google does not - listen to customers just a bit.

My favorite is of course, google home can't get gsuite calendars, but I can setup alexa to get them fine (so whatever technical / secuirty argument there might be doesn't really hold).

This has been a top request for years? I wouldn't be surprised if it turns into a decade. Zero action.

This is just throughout things - they do the 90% solution, and WILL NOT touch the 10% you stub your toes on. If they just would tweak and fix a few things ANNUALLY they'd be very competitive.