Child spends $16K on iPad game in-app purchases
appleinsider.com
appleinsider.com
I also am upset that nearly all sports franchise games have become solely micro-transaction driven (ie Madden, Nascar, etc).
I definitely will do everything I can to prevent my kids from falling into games with these types of 'reward' systems -- and I'll personally only be making games if I'm able to do so without resorting to slot machine monetization tactics. Once it gets to the point that there's no other way to monetize, then even [the 'bad'] big tech starts looking like the lesser of the evils. =\
Government regulation is absolutely needed IMO, and I'm generally not a "regulate it" type guy.
In my ideal world you also wouldn’t be allowed to have any gambling mechanics in any game or app that isn’t exclusively for gambling.
won't prevent all kids from playing the game, but should make most parents think twice.
No one wants micro transaction games.
The games are clearly using, I’d argue, unethical tactics to get players addicted.
Is candy a drug? Potato chips?
IAP is like junk food.
There is no shortage of such games.
And there is still plenty of offline only games not infested with MTX, often with no paid DLC, or only sensible expansions that are very much optional purchases.
But online worlds that are not designed to continuously extract money from people seem to have become pretty infrequent, whether shipped with an offline game or not. And to be honest, I'm not surprised. Unlike matchmaking and the like, the online world type multiplayer tend to require a lot more server resources.
Without MTX or subscriptions, I bet a lot of online worlds would get shut down by 24 months after game release, simply due to exhausting the portion of the game sales allocated to running the servers by that point.
These games have replaced game mechanics with charged dice.
For the record, I would've been more than happy to pay Outfit7, the racket behind this game, a sum of money to just play the game without ads. That's entirely reasonable to just allow me to buy the game. But nope. I haven't seen that option.
Apple Arcade, which is the antidote and claims to not have any ads or in-app purchases, is like a cigarette company selling nicotine patches to get you off your smoking addiction. Every time Apple claims to give a sh-t about addiction, you can see how manipulative and scammy the top 100 games are on the App Store. Curation, my ass.
How are more Apple employees not put off by this stuff?
Does that distinction make Apple less ethically problematic? Heck yeah. And I imagine many people, myself included, are okay with where it lies on the gray line.
Walgreens still sells cigarettes though.
And these are the worst kind. These are actively harmful to people's psychology.
Sock'sm boppers, sock'sm boppers! More fun than a pillow fight
Wall to wall ads on every channel but Disney.
PS, I had a friend who got Sock'sm boppers. Way more dangerous than a pillow fight. Basically puffy boxing gloves
* Those ads are not tied to an action, other than simply watching. You don't unlock anything or change the outcome.
* Those ads still need to meet broadcast requirements.
It's impossible to put together a reasonable defense for this. What really pissed me off was that even though Apple eventually refunded the money, they kept making it sound like it was my fault. "You need to turn on this setting in this menu." Nope. Not my fault at all. The setting was turned on but it failed. And even if I hadn't turned it on, why on earth should you need to opt out rather than opt in?
Maybe it doesn't have much of an impact on the industry as a whole. My response has been simple. I've not given my credit card number to any device since. I just don't buy that stuff from anyone.
An argument to this I keep seeing is "well if the parent doesn't understand it then the kid shouldn't be using it." Heck, if my parents only allowed me to play with things they understood, I'd never be in a software engineering career. Parents should be able to make a mistake with a video game an not have to pay _16 thousand dollars_ to recover from it.
Don't know about Sonic Forces but a friend of mine in her early thirties has dumped north of $2k into skins in a mobile game. The difference is she has a lucrative job so she can easily afford that. I'm as baffled as the next guy and personally stay the hell away from microtransactions, but if she's happy and doesn't feel ripped off who am I to stop her. It's no secret that F2P, microtransaction-driven games are mostly funded by whales, and I suspect the vast majority of whales are like my friend here, or at least wasting their parents' money with approval.
IMO the more conservative and likely more effective solution is better parental control, requiring approval for IAP by default (not sure how you implement that on devices not specifically set up as kids’ devices though).
I'm extremely curious about whether this mother has an equally meaningless but less ethically sourced >$1K diamond and gold ring on her finger. Statistically, one should bet that she does.
If I’m remembering correctly, that is the default if you properly set it up as a kids account. Better literature is definitely needed about setting up an account for kids, perhaps a registration step that just asks “is this a kid or adult account.”
There are still some people about who don't think that apple are horrendous but it's a less common view than it was.
A substantial number, unfortunately.
Regular events, most of which which are draws, with skins as prizes, where the odds of winning, as stated in game, are at times lower than 1%. These draws will tend to give the first few free or winnable through in game tasks, but inevitably end up costing actual money if you actually want even the slightest chance of winning.
The costs for this to actually win a prize i imagine could easily end up being pretty significant.
It's constant though, every day, every week, every month. New draws and prizes for people to buy with rewards that are essentially completely pointless.
It's a free game, so i'm pretty sure this is where the majority of the games profits come from and it seems like an extremely profitable game.
It all does seem to be things that would be primarily appealing to kids though. Things to make the characters look cool and let you brag. Then again, there's plenty of adults susceptible to that kind of thing.
(Family Sharing and Ask to Buy are supposed to fix this by sending the request to the parent’s Apple ID, but I don’t know anyone who uses that feature with young kids. And it’s not easy to set up, since the kid needs an email address AFAIK).
I’m willing to do a one-off £5 payment for a game, let me filter on that.
> Over the month of July, George bought add-on boosters — starting with $1.99 red rings and moving up to $99.99 gold rings — that allowed him to access new characters and more speed, spending hundreds of bucks at a time
oh to be a fly on the wall in the kickoff meeting where the gold ring was explained by the revenue team. I'll bet you a 99.99 gold ring that more than one person in the room was like wtf wtf wtf.
Not saying this is wrong or bad, certainly not saying this is illegal, but I certainly would think about my life choices were I in this room.
also better receipt technology would help with this, receipts are somehow in the stone age
Oh, man, sad to say that they are certainly out there. And it just seems terribly unlikely for an app developer to put resources into applying the brakes on in app purchases. Not a horrible idea if Apple put in some smarts to this, though. Comparing against previous months/weeks could probably reveal problematic purchases. They could call you like the credit card company does when they suspect fraud.
p.s. Just to be clear, I'm not defending these crappy games and monetization tactics. I agree that they suck and ruin a lot of games.
I'm sure my kids would have done this already, just by the sheer number of pop-ups and garbage in some games. But purchases require a password each time, so nothing happens.
These games are created and finely tuned to addict people into playing but even more so into spending, and a lot of them - including this one by the looks of it - are specifically targeting kids. The microtransactions scheme is designed to make it harder for people to track how much they are actually spending.
To me, this isn't any different then cigarette companies marketing to children. Sonic is the Joe Camel of today, but even more nefarious it seems.
The fault here is surely the fault of the mother, being inattentive to what her kid was doing and inattentive to her finances at least for some time, but it's also the fault of game companies promoting virtual drugs to kids in the first place and a fault of Apple (and Google and other supposedly "curated" stores) acting as a middle man for these drug pushers, proving them financial services and taking their own cut, of course. This game, which is basically digital crack, is on Apple's App Store rated "9+". Right...
My wife and I put ~$6k/mo on our shared CC over hundreds of transactions. I do review the charges, but it is extremely tiring going through every single one, trying to puzzle out what it was for, and then bringing in my wife to see if she knows what it was for.
The only saving grace is that Chase lets me get an email for every transaction >$0, so I review purchases approximately immediately after they are made, and not once at the end of the month. But, I can understand why that might slip past a lot of people.
Once she contacted Apple and was talked through a "buried running list of all the charges" and seeing the Sonic icon, she realized it was her son's fault...
Apple refused to refund her money, as she didn't call within 60 days of the charges, which Johnson said was because Chase told her it was likely to be fraud in the first place. Apple Support was also apparently cold to Johnson admitting she wouldn't have been able to make a mortgage payment, telling her "There's a setting, you should have known," the mother claimed.
From TFA.
It's tempting to blame individuals and they certainly do deserve it like in this case but the general worldview spawned by that only increases the control of large multinationals on our lives.
Pretty dammn outrageous if that's what they said.
Also when you use the App Store the first time on a fresh device it asks if you want to use a password (or Face ID etc) on each purchase, where she chose not to.
I’ve recently set up an iPad for my kid and any purchase needs a password entered into her device then also gets sent for manual approval to our phones, and my wife and I have password/face protection for every purchase on the App Store including free apps.
I despise the predatory methods used by apps to tempt kids into IAPs but also in this case the mum specifically chose to disable passwords on purchased and let her kid use her iPad with her adult account without monitoring her.
Given that iPads are expensive and don’t support multiple accounts, this doesn’t seem so unreasonable.
Then devices needent be so locked to a person. "Oh, the battery is dead on your iPhone? Log into mine for the day".
I hate predatory apps as much as the next person, and there is a lot of garbage out there, but at some point, the customer also bears responsibility for their actions.
I know the payment controls exist, you reading this probably know these controls exist, but because this type of story (inadvertently spent X on app/play store) pops up so often it tells me that not everyone is aware of such a feature. (A client who I know is tech savvy was not aware about the parental control options in iOS where he and his wife could control their child’s access limits from their phones. If he wasn’t aware of the feature then to me that’s a pointer that such features are not talked about enough)
I don’t think that a single message during on boarding is enough, it might not seem needed at the time, situations change, the user think “I’ll do that later” but forget. So I would like to see more reminders about the feature. (but I do understand that there is a fine line between reminding and annoying, I’m looking at you iPlayer)
I think it's fair for the parent to be surprised. I think it's fair for them to ask apple and/or the app developer to refund it.
Apple's app store monopoly requires that they be a better steward for their users. If regulation leverage were applied, app stores could compete in fraud detection algorithms. Instead, they're motivated to look the other way.
I mean, she spoke to the credit card company, it's basically the first thing they would do (even if she wasn't aware of the option).
There is some detail missing in the story.
Chase would not unilaterally make such a decision, they would contact the Apple and request information from them.
So would that request not come in before the 60 days?
Once she contacted Apple and was talked through a "buried running list of all the charges" and seeing the Sonic icon, she realized it was her son's fault....
Apple refused to refund her money, as she didn't call within 60 days of the charges, which Johnson said was because Chase told her it was likely to be fraud in the first place.
From TFA.
But please please, be on top of your finances.
That it's even possible to spend $16K on predatory micro-transactions - for a child OR an adult - is absolutely sickening. I hope Apple gets their ass handed to them in the current round of antitrust lawsuits.
This sounds like it’s time to regulate Apple.
Call your local congressman and get a new law hammered out.
And honestly, that's just the tip of the iceberg with Apple. It is long overdue that we break that company up -- together with Amazon, Facebook, and Google.
In these days politicians, being right or even being on people sides means nothing - its all about who has louder tube to scream stronger that the other candidate, thats all. Its been long since politicans represented or cared about little people calling with their problems. Heck, a friend of mine worked for very popular politican as his assistant and was told to just tell people you write their problems down but dont even bother anymore. I believe its the truth about the whole US politics system at this point. Its all about who donate more bc that the only way you can get elected and then stay in power.
SOPA is an older example, politicians do actually listen. Defeatism will not get you anything you want.
Why would they need to? They already got your vote.
But, politicians might pay attention if there is a peasant uprising.
looks around nervously. But, in all seriousness, I've spent thousands probably in online purchases (skins, ccg cards, gems, battle passes, etc) and I'm an adult (supposedly). Most of my friends do too (though I'm perhaps an outlier in how thoughtlessly I spend money), so I don't think this is a good argument.