> When I’ve listened the most effectively to people, it’s because I was intensely curious—I was trying to build a detailed, precise understanding of what was going on in their head.
And how does one get that kind of curiosity?
We should probably distinguish conversations that are about just something in general, and examples in the post, which are about potentially crucial/difficult challenges a person is having.
I may not be particularly interested in a problematic situation that someone may be having at work, but I know that by listening and showing genuine curiosity, I may be able to help them in their own understandin and reaching a potential positive outcome.