Thanks for presenting this in this format, it helped me visualize how this process would work.
We use the five whys at work to great effect, to such an extent I actually look forward to COEs.
Your comment put a name to this domain. I'd like to learn more about systems thinking. Are there any books you recommend?
https://www.goodreads.com/book/show/3828902-thinking-in-syst...
I've read it a few months ago with high expectations, pen in hand, but… I didn't really make many notes.
Sure, if you've never heard about feedback loops (and that there is positive and negative feedback), but, is the book just way too basic for me or did I miss the point?
Is Weinberg's book maybe more practical or more advanced?
I'm still thinking that systems thinking has much to offer (and skimming the International Encyclopedia of Systems and Cybernetics confirms that hunch), but where do I continue?