Dispute resolution at most marketplace and social media companies is pretty hit or miss in my experience. In general, you're not going to get a big time slice from whatever low-paid customer service rep you get assigned to. Maybe they'll make the right call and maybe they won't but any investigation is going to be pretty cursory.

That's not to say stuff never gets fixed. A few months ago I had a random blog on posting to Twitter. No idea why and they did clear it after a few days. So things got fixed but it was very opaque.

ADDED: And, to be fair, a lot of disputes can be a combination of he said/she said and different expectations. "My cheap Manhattan hotel room is tiny!" You don't say.