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Comment by Ekaros | Hacker News Reader
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Ekaros
·
Retention is more important than service...
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pacamara619
·
Yes, clearly, probably because some buttoned-up wannabe-manager wants to impress his higher-ups my presenting them BS like "these new UI tweaks of my team increased our user retention by 26%!" so he can get a raise or a slightly higer bonus.
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