In many cities the choice for long term rentals is very narrow therefore expensive because most flats are AirBnBs for tourists. This has a detrimental effect on the locals. Pre-COVID that is.
Airbnb being a company, and a company seeking profits over everything else, one could argue that it's not their job to care about how they affect people. Doesn't mean we can't criticize it for it.
We could go even further and say it's by criticizing Airbnb that we will push governments to regulate this new market.