Yeah - it's frustrating how bad Canadian retail is still. I had an experience a few years ago with Canadian Tire where I chose in-store pick-up for an online purchase. The people at the store looked at me like I was from Mars. They didn't have the item in stock, and the manager actually told me that

1. he couldn't refund me because it was two separate computer systems (a lawyer would have told him tough sh*t - you're still the same company), and

2. I should do a credit-card charge-back to get my money back!

It's been years since, and I'm trying them again now. I ordered a set of dumbbells yesterday and ... still no email to come pick up my in-stock dumbbells.

BTW - I have wide feet too. If you're looking for running shoes, ASICS is good (this is the brand I always wear), and I've heard New Balance is pretty wide too. I can't wear Nike or Reebok for this reason.