I can attest to this. Story:
Many years ago, a old friend of mine purhcased a new Panasonic Smart TV. It was when "Smart TVs" were just becoming a thing.
I hooked her TV up for her; wiring it into the ATT uVerse modem directly. Other devices worked, but this one did not.
After resetting the modem, factory resetting TV, and making sure the ip address on the TV's menu were displaying properly and matched the router's config (they were), as a young naive tech nerd, I just said:
"Looks like they sold you a dud. Thankfully you kept the receipt!. Either way, you still have warranty to get it replaced."
My friend replied: "Shouldn't I call them first before taking it back?"
I said I didn't think it would help, but go ahead.
About 30 mins laters, she was talking to Panasonic tech support and they asked her to manually enter the DNS entries [I believe it was 75.75.. so Comcrap's], and voila, the TV was online again.
We were very happy it was an easy fix; but that day I deftinely did a LOT of reading on DNS servers.
Till this day, DNS entries are something I always check over when troubleshooting (as well as setting my router to Cloudfare's).