I've been in contract with the leading bank in my country ever since they introduced their "online focused" branch and never had any issues nor have I directly paid for any of the provided services.
Now, every time I saw someone work through software of some other bank, it was an atrocious experience.
So, look into the offer of the largest bank in your country. It's most often the main bank in your country. If they promise to not bill you for the services you need, there is nothing to lose from switching to them.