Solid post. Any advice for a founder on how to start engaging with users after a few years of _not_ doing that? Luckily we've had success despite our inability to get user feedback, but obviously we need to do better.
Community channels are key as you grow. Frankly this is an area where we've underinvested as we've been heads down building/shipping product and is going to be a huge area of focus for us in 2021. The job of the founder is to really to give people who love your product a venue to share their ideas, questions with other users. Customer advisory boards work well too.
1 - https://www.savio.io/customer-feedback/ask-for-user-feedback...