Ask HN: How to create an excellent FAQ page?

2 points·benrmatthews··5 comments

We're launching a new service that we're predicting users will have a few questions about the details.

An FAQ page seemed the obvious answer to get the answers across in a quick and simple fashion.

However, the list of potential questions quickly reached 30+, which seems too long for anyone to read through.

What tactics are there for creating concise of compelling FAQs for web services? Any good examples!

One is to add categories and the other idea is to have a good search. Your customers will look up the FAQ when they have a need and probably not right when they start using the service.

A good 2 minute video will be helpful if you want your customers to have an immediate understanding of your service.

Thanks - break up into sections, good search to aid results, and an overview video as a starting point. Is there any advatage in using services like Get Satisfaction, or better to have your own FAQ / ask a question page?

Non-savvy users usually look for a FAQ or a 'Contact us' page in case they have questions about the service. You can have a Get Satisfaction widget too for the savvy ones to offer feedback.

might want to take alook at MetaFilter's FAQ list they have put together: http://faq.metafilter.com/

Thanks, very comprehensive! Sections and a place to ask more questions is a good point.

Reply on news.ycombinator.com