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> As a salesforce user, this disturbs me, since salesforce has been a terrible experience. That said, perhaps our organization just doesn't have it configured effectively.

Suppose that we said that Salesforce (or JIRA) itself is fine, except for those sites that have implemented it poorly. Would that be an example of the One True Scotsman fallacy?

(I mean the question honestly. I'm not 100% I properly understand that fallacy's definition.)

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Since you mentioned JIRA, it is basically there to support bloated Scrum teams. And one often hears No True Scotsman fallacies regarding Scrum. Salesforce has always seemed to me like something that, indeed, falls into this category of things that are never "done right". And likewise, I am sure there are Salesforce coaches, and maybe even some books that people try to sell.

I've worked with five Jira based teams and it is uniformly horrible

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