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Needing to contact support for this issue in 2019 only means that the user didn't know how to use the 'continue update rollback' feature properly, which was a feature added back in 2016 specifically to support the rollback-failed scenarios.

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It's weird the frequency with which the AWS Support Reps agree the issues we find aren't those that would've been resolvable on our own, as each time we file a ticket we follow up with our reps for appropriate training and support.

I understand that you like this tool, but you do not need to fight everyone suggesting it doesn't work as well as you want it to.

I’ve also run into these from time to time, at an old gig where we didn’t have a support contract, and thus we just had borked stacks here and there and prayed that we would never similarly bork prod. On the other hand, we worked hard to get our CloudFormation templates to a state that we could rebuild prod from scratch fairly easily if it came down to it.

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