Hmm i think its mindset (and to some extent intelligence) based - for some folks phone will always be a gizmo for clicking on whatapp, call, watch funny videos and mabe 1-2 more things. Open concept of OS, tweakability etc. is beyond their care.
Some simpler folks need simple world - if this, then that. Critical thinking, complex topics, more than 1 truth etc are just too much. This yes, this no. This confirms my fears/makes me happy to hear, I will vote for it. Of course they are frustrated. But in much simpler way than you would probably imagine, and for shorter time. And quite possibly they don't know that they don't know how computers work. Look, they can turn it on and click on icon and it works. Mission accomplished.
To be honest my mom also doesn't know how computers work, and she has an university degree in economics from times where it was really hard to even get to university back home.