Update: Migration of Slicehost to Rackspace cloud servers
forum.slicehost.com
forum.slicehost.com
[Almost] a year ago, Linode significantly increased the memory on all plans without increasing prices. I think most people would have agreed Linode was a better value/choice before the increase, and just extended their lead after it. Customers unhappy with this move, or possibly interested in better value (YMMV) might want to consider a switch.
It's a shame, Slicehost was a good host.
Slicehost has been marketed toward hackers and geeks for years, so you'd have to expect that those people are going to demand technical information up front and are going to be pretty bristled about a mail heavy on marketing and nil on details.
It was also totally out of line with the amazing customer service I've otherwise gotten from Rackspace over the last 5 years (with their dedicated product) and Slicehost over the last 2+.
In the end I migrated my apps to Linode last night and at this point all I have to do is flip over DNS and pull the plug on Slicehost. I know I "might" pay less with Rackspace Cloud depending on bandwidth usage but I want the predictable fixed pricing model I've been subscribing to for a couple years. And since that product is no longer an option with Slicehost, to Linode I go, where I get more server for less money than I've been paying as is.
As a current Slicehost customer, I also appreciate their candidacy about how the transition itself will work, even if it's not the most seamless transition (i.e IP address change).
Add a very bad customer service (migrating paying customers is just not acceptable) and I can't see any reason to stay with them.