Computer software and hardware used to get monotonically better. Due to a combination of marketing imperatives, lack of respect for customers and testers, and ignorance of tradition, we are losing that; traditional test planning has become deeply unfashionable, and new hardware and software may take features away. Once users liked us and paid us, and we deserved it: Software got better and added features; hardware got faster, thinner, lighter, and better. During the golden age of Silicon Valley, we put a dent in the universe. Now users hate us and we deserve it.