Besides the "keyboardgate" on recent Macbook Pro's, i don't really have any complaints about the hardware. Maybe it's getting worse, but still way ahead of the generic PC vendor quality. I have a 2009 MBP that still sees daily use, and still fulfills a purpose (not it's original one). I can't say that for any of my regular laptops. Just a simple thing as the touchpad. On my Mac it "just works" as i expect it to, and rarely gets in my way. I've yet to meet a generic PC touchpad that doesn't annoy me in 30 seconds or less.
As for the software. I can't really say it's gotten worse. I rarely experience crashes on my Macs, and kernel panics has been maybe 3-4 times in a decade. Most of the time i open up my Macbook, do "stuff", and close the lid again. It auto installs software updates whenever it's charging and not being used, and automatically reboots and resumes whatever windows i had open (minus terminal windows), so from a user perspective i never reboot it.
It integrates well with my iPhone, Airpods, iPad, and even Apple TVs. Yes i'm aware competing technologies exists, and individually they may even perform better, but they don't integrate fully with each other. As for Apple, it "just works".
Apple may be a popular target, but they're still a lot better than the alternatives, especially if you're dug in deep in their eco system.