Microsoft is trying to have it both ways; turns out that's not what people really want (and when it's all about people they just fail -- Windows Phone anyone?), but because business clients (which generally doesn't mean the actual business end-users but some other department) tend to buy whatever looks good on paper.

It all just keeps going on with no real improvements. This disconnect between people and products has many forms, be it an IT project that is over budget and doesn't deliver the right stuff (often comes down to business people making impossible promises and requirements that were never properly gathered and keep changing).

Getting something that is good for the user instead of getting something that is short-term good for the business would be a good start.