Flipkart vs Infibeam : Customer Service

I ordered a book each from Flipkart and Infibeam to test how Cash-on-delivery concept works. Instead, i saw how different these 2 companies are in terms of Customer Service. The shipping (AFLwiz) provided by Infibeam is the worst i have ever encountered. 6days and the package is still lying in AFL's center hardly 6km from my place. After numerous calls, i decided to write a post and spread the message around. Avoid infibeam. I didn't pay a dime to them (Cash on delivery) but to the ones who prepaid the amount, this is a stressful exercise.

http://arorarahul.com/post/5184767172/tale-of-two-bookstores-flipkart-and-infibeam