Goedel's completeness theorem tells you that for a theory in first-order logic, there's a model that corresponds exactly to that theory: anything that's true in that model can be proven in the theory, and vice versa.
Godel's incompleteness theorem tells you that there's no such model for any system that includes the usual "full" version of arithmetic. A model is a very concrete thing, so any question you ask about the model has an answer - but you don't necessarily know whether that answer is a fact about the theory (i.e. true in all models of the theory - which any statement that's provable would be) or just a fact about that particular model.
It's like if you write some C code, run it, and it prints 4. Does that mean your program always prints 4 according to the C standard? Or did your program do some undefined behaviour, and it just happened that with your particular compiler it printed 4?