Comment by Natsu | Hacker News Reader

Comment by Natsu | Hacker News Reader

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This sort of thing also happens to people who do not steal SIM cards. It is all too common, sadly:

http://abclocal.go.com/wjrt/story?section=news/bizarre&i...

$22,000 bill because son's data use wasn't covered in family cell phone plan.

http://www.switched.com/2007/12/14/man-gets-slapped-with-85-...

$85,000 phone bill. "It turns out that he was being charged on a per-kilobyte basis because his unlimited browsing plan didn't cover using the phone as a modem. As a "goodwill" gesture, Bell Mobility has dropped the bill to measly $3,243."

Finally, here's one from Telstra:

http://www.blackberryforums.com.au/forums/general-bis-discus...

"I have recently signed my BB 8800 up on a Telstra $39.95/mth plan which I understood was for unlimited email and internet browsing. I got the shock of my life when I checked my data usage online and saw a bill for $250+ after only a couple of days. On examining further I note that I have not been charged for blackberry.net connections but heavily charged for wap.telstra."

I do not accept the notion that these are remotely comparable situations.

I agree with you that b2c MNO fee structures are predatory.

I do not agree that the fee structure arranged between two giant corporations can be described as "predatory" when it happens to bite the ass of someone who breaks into their network and uses it to steal connectivity.

> I do not accept the notion that these are remotely comparable situations.

So you don't think that the power company got screwed here? We both know that it's unlikely that some random woman is going to be able to pay back a sum like that.

Would it really be so reasonable to expect the phone company to do something to at least warn people, whether businesses or private citizens, who are suddenly racking up over a hundred thousand dollars in charges from one phone so that they can do something about the bill?

"Warning! Our billing systems have detected that you may have inadvertently removed the SIM card from your power meter and plugged it into your mobile device. Please be aware that Enhanced Roaming Charges may apply to further usage."

"Warning! Our billing system has detected that your phone bill will be over $10,000, which is two orders of magnitude higher than any previous billing data."

As I already pointed out, this has affected more people than just those who steal SIM cards. And they should have known that an absurd level of charges were being racked up by a single SIM, so it's not like the phone company couldn't tell that it was abnormal.

The article did say at the end that they've put in measures to stop it happening again. Presumably something along the lines of monitoring usage per SIM. I would guess that it just didn't occur to the power company or Telstra that someone might steal the SIM and put it in their phone.

If I stole a SIM card and used it to download movies, I would fully expect to be liable for the cost of the data at whatever rate the SIM owner had agreed with the telco.

In this case the thief (or really the recipient of the stolen SIM) was unlucky that the data plan was a B2B contract designed for small quantities of data.

In Australia, all the mobile phone and data plans have massive penalties for exceeding your quota by even small amounts. My provider (and I suspect, all the others) deliberately obfiscates both the billing details and the plan rules to make it practically impossible to see how close to your limit your are.

To avoid crippling surprises, people to upgrade to plans they really don't need.

In the banking industry, banks are not allowed to profit from penalty fees (just recoup their losses). I think a similar approach in telecoms would be a good thing.

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