>I find it helpful when writing apology posts ...
How many apology posts do you write? Why would you need to write any? I don't understand why any apology needs to be public.
How many apology posts do you write? Why would you need to write any? I don't understand why any apology needs to be public.
There are lots of occasions where we made a change the players didn't like, or we screwed up in a way that led to economic damage to some players, or just had an operational issue that led to a bunch of downtime.
Here is a random example of onee of these.
https://www.pathofexile.com/forum/view-thread/2603061/page/1
The full timeline is valuable since you can look back on it and determine what went wrong when, so you can determine what changes need to happen to prevent these same issues in the future.
One thing I find is that incident reports such as these are most useful internally, but when communicated externally, they demonstrate that you're taking the underlying issues seriously and are committed to addressing them.