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The ability to stop by the desk of S3 team member and ask whatever technical questions and get authoritative answers is enough to defeat any competitors who want to build products on top of S3.

Note mentioning accessing to road-map, strategic investment, genuine appreciation of product strength and weakness etc.

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Don't forget being able to get high priority in the backlog if you need a feature from another service in order to launch.

Former AWS engineer who launched a service here. That, access to source code and being able to setup an hour-long meeting with any engineer are the big points. Not that I think that lacking these is insurmountable, but they're very nice to have.

You underestimate how hard it is in large companies to actually speak to the people in charge that can help you concerning your problem.

I did not, I am comparing that to a random guy from some random startup, who is ranking even behind the poor customers who cannot get hold any devs for their confusing issues of using AWS...

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