I agree, and would like to pay Google (would have already done so earlier), BUT, there is this gaping trust gap. I find it hard to trust that my account won't one day be randomly banned with no option to communicate with a human customer support agent.

Based on a cursory search, these bans are not so uncommon, and it is just scary

[1] https://news.ycombinator.com/item?id=24965432

[2] https://news.ycombinator.com/item?id=24791357

[3] https://news.ycombinator.com/item?id=23057365

[4] https://support.google.com/accounts/thread/5016170?hl=en

(edit for formatting)