Hi eps,
Join.me is quite close to our technologies, but is just a way to get someone to gain control over your PC, which is clearly not what we are doing.
Trust me, if you try to do remote support with this, your customer won't be able to launch anything...
TeamViewer works quite the same way, you have to take your customer to a link where he downloads and launches a program,
and then transmits you a code..., but that's just too much for most computer users oO !
Citrix gotoassist (you talk about this one, right ?) isn't free...
What we offer is a real service for free: instant installation-less remote support software (by mail, link, or code), that doesn't require any manipulation (or very few) from the customer. And remote access to your home computer with the resident software.
And a video/audio/chat feature that is not here yet.
What we sell is a professional way of using it. Our customer can create a team, have multiple permanent rooms that they can share with each other,
widgets to manage their permanent rooms to add on their Website, high number of resident software, statistics,
callback features: your website is told when a session has started and stopped, enabling automatic billing.
All this for 9.90Euros/users/months, which is way cheaper than any other...
Behind all this we have an API called AMP Online Support, enabling to reproduce all these functionalities in any other tools.
The API is bi-directional, calls are made to the API to create sessions,
and the API can make calls back to the implementation, to tell what is going on, new connection, start/end of session, etc...
And of course, mobile device apps will very soon be available.