Well, that's what happens with ponzi-scheme-like devices.
They rely on new sales to sustain their business and I guess the funds are running out...
This and probably all the other aspects of Dish ownership etc.
I know there's a similar device made by Sony, but I recall that you had to be on the same network to actually use it (this may be solvable).
Maybe it's time to make an alternative device. I know there's a way to capture HDMI video on a raspberryPi, hopefully with decent frame rate.