The battle for the soul of digital freedom taking place inside your printer
eff.org
eff.org
HP doesn't sell toner for my model anymore but I was able to find it from cdw. I figure the printer will outlast my ability to find toner for it.
This just confirms my already existing stance to never buy anything from HP.
Of course, their value and longevity means all of these reviews are years out of date so I have no idea if the current models are as good. I hope they are, though.
Unfortunately, I don't think there are drivers for it for any current OS. We have it connected to an iBook of similar vintage which more or less is only used to use the printer.
https://epson.com/ecotank-ink-tank-printers https://www.brother.ca/en/inkvestment/c/pr-printers-inkvestm...
Instead of calling it "hand wringing" think of it as "educating potential buyers of HP's past abuses so they don't make the mistake of buying one"
And at the end of the day there is a reason why brands and trademarks exist. The reputation of a business has value.
Caveat emptor.
And at the end of the day there is a reason why articles like this exist. To destroy the reputation of businesses that do this.
EG. you: "I hate smart TVs! I'll keep my old dumb TV!" --> them: "Our smart TVs aren't doing well, maybe we should make them smarter?"
Hand wringing has a good chance of at least delivering your message.
Lastly, "barriers to entry" are real things. It's not impossible to overcome them (eg. SpaceX) but you need to make an exceptional case to try.
How many people do you know who buy their office equipment off of Kickstarter? Or do you want to try pitching a VC on outcompeting Samsung at flat-panel televisions, and see what they tell you?
The 'ultra-high capacity' black ink bottle (T542) used by many of these printers is only 127ml. Further, from the user guide it appears that Epson recommends using the entire bottle to refill the printer (truthfully, I have not been able to find specs on the actual ink capacity of any of the ecotank or supertank printers) and does not recommend storing the bottle after having been opened. This doesn't really seem like bulk ink to me.
So I don't think we ran into this because someone ended up breaking it a few years later but looks like it still has some counter bullshit for the waste ink pad but it looks like you can work around that fairly easily.
If you want to get the most out of an inkjet printer, the best thing to do with it is to load fresh cartridges into the printer and then print continuously until it runs out. Leaving it sit around with partial ink cartridges causes the printer to repeatedly waste ink on cleaning cycles in order to prevent the nozzles from clogging up with dried out ink.
Personally, I think inkjet printers are really only viable for people who do volume photo and other graphics printing, as you would in a commercial printing business.
If you print sporratically and don't need to print pictures, then it's perfect.
So, IMHO, it’s no surprise that Brother gets design elements correct like “efficient use of toner” and “self-cleaning” and “optimizing for low wear on the print head” that other printer manufacturers struggle with.
(If anything, you’d fear that Brother’s software [e.g. drivers] would suck even worse than everyone else’s; but somehow, it doesn’t. Then again, hardware-headed companies do seem to treat drivers as literal drivers, while software-headed companies seem to treat them as a fat shim that value-adds and makes noise all the time.)
On Linux it certainly does. For some reason I can use network printing on my Brother laser from Windows and even Android, but not Linux.
(I'd nevertheless have expected AirPrint support to exist somewhere in Debian's multiverse repo — but it that doesn't seem to be there. Does nobody have that itch to scratch?)
Detects my printer just fine, then spites me by refusing to do anything until I give away my email address.
No way! I'll probably try to find a guerillamail equivalent and use that to sign up if I need to use the app.
Do you think they still have any mechanical engineers working on typewriters? Which industry still has a need/requirement for typewriters?
Also I have to confess, I've definitely bought used (tape-based) answering machines/typewriters at yard sales a few times solely to listen to the greeting/messages or typed messages, respectively. Having the device itself is nice, too, of course. :)
It's an interesting slice of the lives of people I'll never know, like picking up discarded shopping lists.
Right now they make a lean, mean, CNC milling machine!
That was, until the rise of Darth Carly at the earliest, not the case for HP, which made a name for itself as a manufacturer of scientific and industrial equipment before expanding into computers and printers (and bringing that manufacturing expertise to those fields). HP's printer business is based on rock-solid hardware chops from decades ago.
The AirPrint abilities have been a little spotty at times, though that might just be my WiFi. I might hard-wire a raspberry pi to drive it though.
Also, I have no incentive for anyone to buy a brother printer. Just another happy user.
All I really wanted was a wireless printer so I could stick it somewhere out of sight (small apartment) and be able to print easily. I settled on an HP because it was a good combination of cheap/decent reviews.
Setting it up was such a pain in the ass, including instructions telling me to install what I later found to be the wrong setup program. Now I have two separate programs (one that I can change printer settings including changing wifi networks, and another to use the scanner). It doesn't seem right and I feel like I should only need one, but whatever it works right now and I don't plan on changing anything until the printer or I die.
That feeling of dread and uncertainty is all too real for me.
I've had to replace my (Brother) toner once in almost a decade. Granted, I do not print a lot.
It took a fair amount of time to track down the error (a particular pattern of blinking lights) that meant "the ink cartridge is inserted incorrectly." Ok.... I thought to myself, this thing doesn't even have cartridges.
At which point I bought the Brother laser printer I currently have that has not failed me even once.
I tried cleaning heads manually (there are a few tutorials out there that show how to do it with distilled water and some cloth). It's very dirty work and that didn't really work for me. It very quickly gets clogged again.
A trick that I found more useful is to not bother with the print head itself, but instead clean the parking spot and the tools that the printer uses to clean the heads itself (there's a rubber wiper, foam and some other stuff there). I unplug the printer, unlock the head and roll it off to the other side, and then use some cotton swabs and distilled water to clean the rubber and rinse the foam. I also keep the parking spot wet with water (the rubber seal + pad that rests on the head when the printer is turned off).
Keeping that part clean + the periodical head cleanings that the printer seems to do automatically works out reasonably well. Although every time I do a nozzle check I still always have a nozzle or two clogged so it's not perfect.
You probably have clogged black nozzles, and photo mode uses the 3 colours to make black.
(Lasers are prone to clump toner in those climates.)
I'm interested in knowing Canon's level of evil, if anyone has any information about that.
But really the rare occasion I need photos printed, I just order them.
If you're a pro or hobby photographer, you can't beat pigment inkjets like Epson's, but then the drawbacks of inkjet (like drying out) won't affect you so much because you will use it a lot.
I use a black-and-white laser printer at home (Brother MFC-8890DW).
The cheapest Brother laser printer is $100 + ink.
At $1/mo, it's going to 6 years (thanks Ansil) for the price to work out in favor of the Brother.
And to the people saying brothers last forever: they don't. I've owned 3. When the drum wears out, the printer is trash because brother charges almost the cost of the printer for a replacement. That $100 brother has a drum that costs $89 and lasts for 12000 pages. So 12000 pages is the life of that printer.
Edit: Re: ink drying out. HP doesn't consider printer cleaning and maintenance pages in their page count. So you can actually clean the printer regularly so the ink doesnt dry out, and they'll keep sending you new cartridges.
1. Buy an inkjet and pray that it prints every time you need to use it.
2. Spend a little more for a lazer and never worry again.
I've been using cheap laser printers for many years and will never go back to inkjets! But my needs are very simple, not trying to print photos.
As an aside, for a "don't print much" point of view, 12,000 pages is a long time (I, for example, print about 100 or so pages a year, which would give me a lot of time with my hypothetical Brother printer).
It's:
A) A way of getting people over that "How much for an official replacement cart‽" hump, which often causes them to buy 'fake' ahem carts, or a new printer
B) A way of getting people who "don't think they need a printer" to get a printer knowing what their costs will actually be up front.
A system that addresses one point is still capable of addressing a second - extracting a maximum 'value' from their customers.
> get a printer knowing what their costs will actually be up front
I'm sorry, but a company that changes the price of the contract is the complete - ideologically and practically - opposite of "knowing [your] costs up front".
I agree that I can't predict the costs exactly - but ballpark is good enough. Like cutting the cord. You don't know how your cable price might change, Netflix prices might increase, your provider might shift cost to your broadband to compensate - but for now it works out and presuming nothing major changes, you'll be fine with incremental stuff and maybe make another bold decision in a few years.
Not when it's at the cost of a customer's rights. Between abusing the DMCA to restrict what ink cartridges can be used and actively changing a "free" ink program after advertising that it's for the lifetime of the printer.
There's absolutely nothing we should be praising HP for here.
You can type it in X11 (and Wayland too IIUC) with Compose, !, ? (or ?, !).
Not a glowing example of DDG there.
You can also search “!s ‽” and get this: https://startpage.com/do/metasearch.pl?query=%E2%80%BD, but then you have to click “More” to see the full first paragraph of the Wikipedia page, and only then will it reveal the link to the full article there. The rest of the page is just clutter to me.
Programming ligatures are one thing. Your IDE manages them silently and transparently. They are client-side tech, not part of the actual data exchange. Teammates who find that they hurt code readability, rather than help it, are free to not use them in their own IDE.
But going out of one's way with escape codes or whatever, to insert a poorly-legible replacement for "?!", is simply awful.
Which characters are acceptable then? Only ASCII?
That's a matter of font choice, which (for HN, which doesn't go out of its way to stomp on user defaults) is, like the use of programming ligatures you have tried to distinguish on this basis, a client-side user decision.
I put it in my post, as I quite like the interrobang and will never pass up the chance to use it.
It's entirely legible, just uncommon - and "?!"?! just seems insert new character that represents gipping.
Is it "?!" or "!?" or "!?!" to indicate outrage, query and analysis, resulting in heightened outrage. Why not just add an f'in emoticon (shaped by you gurning at your iphone) seethes :)
Other countries and languages (Japanese, in particular) give the exclamation point the priority.
As a side note, I can't recall ever seeing the ligature of ?! before today. It feels like one of those typesetting relics we're better off not using.
I don't see anything wrong with the interrobang, although I don't think I'd go out of my way to use it, simply because it calls rather undue attention to itself. I wouldn't say that about most other ligatures, even some relatively uncommon ones; I'm sure that most people read text in set in Chaparral, for instance, without ever noticing that "Th" is a ligature in that typeface, because it looks optically correct in the same way the near-universal "fi" and "fl" ligatures do.
For the record, I can't find any supporting evidence about the ordering of punctuation marks; both "?!" and "!?" are non-standard in formal English, and the advice I've seen online -- and in the Chicago Manual of Style I have on my bookshelf I just checked -- suggest that an "exclamatory question" just uses the exclamation point. It's just that "?!" is more common when it gets used. (A question mark comes after an ellipsis not because of punctuation priority, but simply because the "..." indicates elided words, but doesn't replace the terminating punctuation mark.)
Also, it comes with toner. Just a starter cartridge, granted, but if you're not printing much it will last years.
Thank you, that's exactly what I needed: a reliable compact duplex printer (to carry most of the burden of the old color MFP that now jams every second page ...)
Edit: Seems to have been replaced by the HL-L2310D, or HL-L2350DW with WiFi
That $30 HP isn't going to last forever either, and will need periodic replacement.
I don't do any maintenance, and I don't worry about the ink drying out.
I wouldn't take a one-time payment of $70 in exchange for having to do regular printer ink maintenance for 6 years, so it makes sense to pay an extra $70 to avoid that. Paying the extra $70 makes even more sense if you factor in the fact that I'd actually have saved $72 in monthly payments over that time period.
>
> The cheapest Brother laser printer is $100 + ink.
>
> At $1/mo, it's going to take the rest of your life for the price to work out in favor of the Brother.
What? At $1/mo, it is going to take under six years for the price to work out in favor of the Brother. Are you suggesting the person you're responding to has six years to live?
At that rate of printing, ink is going to dry up in the headers. Which would require running the cleaning procedures. Which use a lot of ink.
Ink printers are a really bad proposition.
$1/mo = $12/y
(7 * 12) + 30 = 114
Do you know something about the rest of my life that I need to know? How much time do I actually have left!?
https://www.officedepot.com/a/products/733081/Brother-Monoch...
I have not yet hit the drum-replacement point on my Brother color printer yet so we'll see where that goes.
Those $30 printers either don't come with ink cartridges or they come with very small "starter" cartridges, good for a few dozen pages at the most.
> The cheapest Brother laser printer is $100 + ink.
Toner, actually. The $100 Brother printer does come with a "starter" cartridge but it prints 700 pages. So even if you threw the printer away after the starter cartridge ran out, you'd still be paying $0.17 per sheet as opposed to the $30 inkjet's initial cost of $1.25 per sheet for the first cartridge.
If we're talking refills then, I can buy an aftermarket toner cartridge for my laser printer for under $20 and that yields 2600 pages. ($0.008/sheet). Black HP 67XL ink (240 pages) works out to $0.10/sheet. The laser is an order of magnitude less in both scenarios.
The drum unit in mine did start going bad after 3-4 years. I bought a new drum on Amazon for $20, far less than what I originally paid for the printer. It has been going strong for a few years since.
Sure, I wouldn't print 500 pages of B&W text on instant ink, but when printing things that require color, it's not ridiculously expensive.
My highly used $30 Canon printer is in its 4th year, and 3rd cartridge. I’m well ahead of where I would have been with the HP (I print about 3-4 pages a day, so I’d probably have had to shell out for the $5 or $12 plan).
Also, much like most subscription services, even if the math works out, it only does until the next change in the pricing plan.
6 years is not a very long time. I've had my Brother laser printer for a decade now, am as happy as the day I bought it, and can easily imagine using it for another decade or more.
We need to rid ourselves of the mindset that electronic devices are inherently short-lived.
Their most cost effective $25/700 pages plan will cost you over $425 to print that much assuming you use up the entire quota each month.
The inexpensive Brother model that we have at home is permanently out of stock everywhere. I've been looking for one so my daughter (college music student) can print sheet music from her apartment.
All I use my printer for is shipping labels for my home business.
Okay, that and Sudoku. ;-)
It would not have been difficult for them to provide CUPS drivers...
Not using ChromeOS though so can't comment on that.
The Print&Scan app is a disaster, largely due to how Android works on Chromebooks. It can only access the totally separate Android filesystem, which isn't visible in the ChromeOS Files app. If you want to export a scan to the ChromeOS files, you have to use the "Share" button and pick the Files app. You can't use the very prominent "Save" button.
I didn't manage to get it to work, but my investigation led me to suspect it was because of some networking shenanigans it was doing (some kind of broadcast packet IIRC). At some point, it started working, maybe a firmware update fixed the issue. Might also have been a Windows issue to be honest.
For my situation I would never buy an inket type printer. When I need to print photos I send them to Costco, which is maybe every couple years.
Logged into the printer and see that I have only printed 3370 pages in all that time. I probably use the scanner feature more than the printer :)
Also my brother printer claims the cartridge is empty even though it is half full. I get around this by putting a sticker on the little window it uses to peek into the cartridge so it thinks it is full.
Insane.
Couple of years ago, my old printer ended up in the bin. Was a great big hulking thing with a flatbed scanner that took up too much space. For the odd things I needed printing, I just did this at work. For scanning I have a lovely Fuji SnapScan (Feed in stack of pages, scans both sides, OCRs them and gives them to Google for storage).
With lock-down, I'm working at home and maybe once a week I've found I need to print something. Shipping labels, application forms to sign etc. I missed having a printer, but didn't want to commit to having to keep a printer fed with consumables for those few times I need one.
My employer offered to pay for bits I might need at home, so picked up an HP Tango printer for the Instant Ink. I'm not going to print more than 50 pages a month, so I'm out of pocket £2 a month for any printing I need. £24 a year. I'm happy with that (plus you get a few months free, only starts charging when carts it ships with are switched out, rolls over up to 150 pages and photos printed from app are free).
In summary - it suits my needs and I suspect those of many others. If I needed to print loads of course I'd just buy a laser, but for occasional 'I need a printer' and don't want to get annoyed every time I hear it pumping though ink to clear the heads..
I don't see the £24 as being ferociously expensive - as I'm really buying convenience. If you're looking at cost-per-page, I agree - If it were, then I'd be buying a laser-jet or a tanked ink-jet (and that would be many multiples of £24 extra).
Not just the cost I can now put out of mind, it's the annoying stuff (like "I bet HP just made 50 cents every time I clear the heads" or "FFS I just printed 20 cards with a sky on them, so I'm out of Cyan")
That's an excellent point about the convenience, and another reason I'm a huge fan of lasers. I have a tiny special-purpose photo printer for when I really want/need the pretty brightness that inkjets can have over laser, but for sheer convenience of "I know it's going to work this time" lasers reign supreme.
Will they do it? We don’t know, but they absolutely can. And this article literally talks about them doing an even uglier bait and switch making something that was promised to be free, paid for.
One 'offer' they're currently providing on the monthly month package is free printing of photos (up to 10x15cm and has to be done via the app). Now that's clearly to try to get you to use your wi-fi printer with your phone as some hybrid polaroid, "won't somebody please print more stuff and learn to love their printer"
I think there's an abuse clause (please don't use it as an online print service) and might vanish any time - but if you say wanted to chuck a photo or two into your christmas cards this year, it's a handy saving/convenience.
If you don't like their subscription service, then you can just swap out your subscription carts and use regular ones.
If you have any volume, thermal printers are worth the premium. The paper is the ink, they're lightning fast, and they never die.
I really like the simplicity of the Creality Ender3. The controller board is an Arduino and it uses commodity stepper drivers and stepper motors. The complicated specialized parts are the hot-end, which has now been somewhat standardized.
Would an open source laser be out of reach? Maybe we could pick a cheap, readily-available toner cartridge and design a printer around it.
The issue is that hobbyists can't achieve the resolution necessary for printing texts or images, no matter how many axes the machine has. A $30 inkjet printer at Walmart has easily 10x or 20x the resolution of a desktop 3d printer. That kind of precision is hard to do without specialized machinery. The people with that ability are, well, printer manufacturers.
We've seen that with thermostats that stopped working until you pay more, and we've seen that a lot with internet-ready "cloud printers" that stopped working, too.
I don't understand why people don't see this and still buy IoT hardware.
IoT, by design, implies less control (and less privacy) on the consumer side.
https://www.ifixit.com/News/6900/drm-kitty-litter
I thank that article for mentioning this :)
With that being said, when we did buy a printer about 5 years ago we bought a monochrome Brother laser printer and it's a way better investment than inkjet printers (if you don't need to print pictures or something)
You can Doxygen your code into a .pdf, and then print off a reference copy of your API. Use a 2-hole punch with standard prong fasteners: and you've got a decent binding system (far superior to staples).
Just $15 for a 2-hole punch, $5 for 100x prong fasteners. From there, double-sided print from a laser-printer is pretty efficient.
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A Booklet of 100 pages can hold a surprising amount of information, and practically works as a 2nd (or 3rd) monitor for your productivity.
Learning to make __books__ out of your printer, by using a basic binding system (comb binders, 2-hole punch, or 3-hole binders) is a good skill to have. It really does improve your productivity.
Because it converts desk-space into "screen space", so to speak.
> easy editing
A lot of things don't really change when you're coding. For example, APIs, or "vocabulary objects" of your code. But if you really need to edit some object that's changed, pull out a pencil and write it into the margins.
Or print out the new page, and stick it into your book. No need to reprint everything. 2-hole punch + prong binder is easy to disassemble and reassemble. Comb-binder is a bit harder, but its a superior binding if you care about that.
3-hole punch is pretty much designed for easy editing: very easy to add and/or remove pages. But in all honesty, 3-hole punch is a terrible reading experience so I still prefer 2-hole punch and/or comb binders (even if they're harder to edit).
> search
You don't use the paper version to "search". (Though crude methods exist: dog-earing common pages or putting sticky notes / literal physical bookmarks into some pages).
If you need to search, search on the computer for the material. Then, open up to the page you need in the physical book. Bam, now you have a reference and can use the screen-space on your monitor for something else.
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A dedicated reference page (such as OpenMP Reference Cards: https://www.openmp.org/wp-content/uploads/OpenMP-4.0-C.pdf) is of course best.
Doxygen -> Latex isn't the best at automated layout, but it does get the job done. I mention it mostly because its "low effort" to convert code into a physical paper reference copy.
If you really need a reference sheet, you should manually craft a nice reference sheet in MS Word, or HTML5, and print it out. Nothing beats hand-crafted effort, but the low-effort methodologies are still worth knowing.
A 10-ream costs $35 (5000 sheets of paper). Laserjet toner is 8000-pages for $100. I think you're overestimating the costs.
> less portable
I can carry the book outside and mark it up while the sun is shining overhead. I can walk out to my deck, eat some food and read the book on my deck's table.
In contrast: I don't know of any laptop screen that has a decent amount of visibility in the open sun. Maybe you can get an e-ink reader that can read the documents, but e-ink isn't quite where I want the technology yet. (Its getting close, oh so very close... but not quite good enough to replicate paper yet).
How are you reading your documents book in the park? Or on your deck? Or in your lawn?
> harder to search
Search on your computer. Then open up to the page in your book. Page numbers exist for a reason. Its not like CTRL-F stops working because you printed a physical copy.
I have a recipe binder. When I cook something new, I print it off, If I like it I put it in a plastic sleeve and into the binder.
I also like it for printing out instructions when working on my car or building stuff. Last year I replaced the intake manifold on my car with a tune up. It was so nice to have a paper instructions with check list that I could get greasy.
Finally, I sometimes print off code to take notes and edit offline, so I can get away from distractions and really think about things.
Why the hell are such ludicrously byzantine solutions being employed in the first place? What happened to the dream of the paperless office?
We're sitting here having pointless discussions about the feasibility of open source printers when we should be discussing the creation of better options to avoid the need to print stuff.
Kids shouldn't be printing assignment sheets and then photographing them and uploading the photo's, that completely idiotic. The should be able to download it, fill it in, and re-upload it.
These are things we should really be discussing. We don't need better printers, we need better solutions to printing. Then we can wave goodbye to HP and the like and watch them suffocate to death under the weight of their own greed and incompetence.
IMHO
School-supplied Chromebook + Google Classroom, no paper at all!
I have a wall covered floor to ceiling with paper and canvas of her art: oil, acrylics, watercolor, pencil, and probably some I'm forgetting. Don't worry about my daughter, she gets ten hours a week of private art instruction.
That's unrelated to her fifth-grade art class, though. During a pandemic, it seems wise that her school is mostly eschewing requiring paper, and especially not counting on every student's home having a printer.
The status quo - like in the classroom - is to still just use ___________'s and whitespace on printouts. Some teachers even print the students completed work, just because "grading is easier that way" (read: they're unaware that computer based solutions for this problem exist, or they're not very computer savvy to begin with.).
Science and math classes are a different ball game. A HS chem teacher I know wants to use all the fancy modern teaching, assignment, and grading tools, but the district disallows it. Since the student's work involves drawing chemical structures, stoichiometry , and "showing your work" it's far easier to just have students print, handwrite, and scan/photograph their work than to persuade the district to buy software to perform the task. However, several students have been using iPads and drawing tablets to avoid printing and scanning, and a few overachievers use their own science/math drawing/graphing software, even LaTeX, to produce actual graphics and formatted equations.
I can imagine the same is true for math classes, where it's a huge PITA to properly format algebra, long division tables, etc on computers without expensive proprietary software (that includes MS office!).
My 1st grade kid is working on handwriting, drawing, art projects, and other "pencil work". Being in a hybrid model, at home we need to do the print-work-photograph-upload dance every day. I think even if we get the rest of our life down to 0.001% paperless, there's always going to be something that needs a printer...
Hewlett-Packard used to be a trusted brand. The HP brand seems to be losing more trust with every action like this that they take.
Instant ink charges you by page, so you can run cleaning cycles as much as you want, do everything you need to do that maintains a good experience, and people just pay for what they actually use in output. I see the appeal.
These practices are unfortunately widespread among printer makers.
They can get away with it because and only because there's a huge void in the field of OSHW printers. I imagine a decent effort to make an OSHW laser printer would gather a lot of interest. Even if the first printer were to be slow, expensive and had poor resolution.
I'd easily recommend such a printer to everybody. It'd be a really easy sell. Everybody hates dealing with printers.
If you need a printer now, by all means, avoid the bad brands, and go for a laser, preferably monochrome, with an ethernet port, postscript support and IPP support.
I can imagine HP printing to have 0 fans, though.
And I've certainly heard good things about their Laserjets back in the day :)
The current budget consumer inkjets seem to be pretty awful; though I wonder how much that's the fault/state of entire category - I notice that whenever we talk about HP Inkjets being awful, the counter-recommendation is not e.g. Epson or Canon budget Inkjet, but a laser printer. Specifically, almost exclusively, a Brother laser :). Which is a different category.
There are professional photographers who are happy with Epson & Canon fancy Inkjets; but the loss-leader el-cheapo printers do indeed seem to be generating ill-will.
Pretty much everything that people hate about them comes from this business model.
I personally print very rarely, but I found laser printers are much better for rare printing. When I had an Inkjet the Ink was always dried up when I tried to use it occasionally, so when I actually needed it it didn't work. So now I buy the cheapest laser printer that can do duplex, and that works when I need it.
Probably the only reason to have an Inkjet is if you need color printing
But their consumer inkjet people are awful.
The old HP made great printers. Before that, they made great test equipment, calculators, etc.
They still make pretty good servers and networking equipment, but their storage is a mixed bag.
[1] https://en.wikipedia.org/wiki/Hewlett_Packard_Enterprise
The funny thing about the customer relations team is that they don't have an inbound phone number. If they aren't answering your emails, not only can you not get anything that way, but even if you phone the customer support team, they're internally segregated so they can't see what's going on either.
I've been trying to get a working laptop out of HP since the third week of September, and as far as I can tell that's just not something they're capable of.
In the end I'm pretty happy with the laptop but I will never buy from them again.
I'm left with the sinking realisation that the only option I've got left is to pursue a refund, hope that doesn't take an age to sort out, and start the whole process over again with either Dell or Lenovo. Then deal with whatever mess I get left with if I do get a delivery.
Ironically I went with HP because I'd heard Dell was having delivery issues and I wanted to avoid that hassle. More fool me.
compaq bought DEC, HP bought compaq. The things "left" from those veins in the company have been praised, but they have been drying out for a long time by now.
Windows 10 managed to break itself so that the tablet wouldn't boot within a couple of weeks of getting it and HP reinstalled it under warranty.
The part of HP that was widely considered praise-worthy is their test equipment branch. Which, naturally, isn't HP anymore but is now Keysight after HP spun them out as Agilent in the late 90s.
The whole "ink as a service" debacle is ridiculous, but their normal printers with normal ink cartridges work perfectly.
There's a huge void in the field of OSHW printers. I imagine a decent effort to make an OSHW laser printer would gather a lot of interest. Even if the first printer were to be slow, expensive and had poor resolution.
If you need a printer now, by all means, avoid the bad brands, and go for a laser, preferably monochrome, with an ethernet port, postscript support and IPP support.
This topic had a discussion a few days ago: https://news.ycombinator.com/item?id=25008894. But I have a feeling this story has enough energy to demand another airing, so we won't treat the current post as a dupe.
I see that the central claim is correct (the formerly free ink plan now indeed costs $0.99 per month on HP's website). However, had they taken a more fact-based, and less opinion-based, approach to writing the article, I would actually have more than skimmed it.
EDIT: My main frustration is that I expected "us" to do better than the manipulative text that large companies continuously put out. I was disappointed.
Inkjets consistently make higher-resolution photos than lasers at the same price point. As you approach photo-quality, you can probably get very good photos from a $500 inkjet, and commercial quality photos from a $1000 inkjet.
I don't know of any laserjet that approaches that quality. Instead, laserjets main advantage is the simpler and cheaper to use toner. At the $300 price point, laser jets are just cheaper to maintain and use over ink.
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Now there's a bunch of $100 to $200 ink printers (and laser printers) which have even worse attributes. Since most $100 printers seem to be inkjet, I think people rightfully give them a bad reputation.
But at higher price points, a 11-ink printer is the only way you're going to get anything near photo-quality. (Canon imagePROGRAF PRO-1000).
But you get photos printed at <wherever> for pennies, so who wants to buy an inkjet and the fancy photo paper?
So why buy a printer at all? Well, because of the convenience factor primarily. Buying from a store (or online service) requires driving, and/or waiting for the mail to arrive.
When scrapbooking, or doing other projects with photos, its far more convenient to know that you have a printer that can instantly make a copy of any photo in your entire digital library. You don't necessarily know what photo you want yet, you may need to lay out a few pages in the scrap book before you know what you want.
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In any case, a "community printer", ie: the local library, is probably best for people who only need a few documents a year.
I think leveraging your local library resources is a skill that any adult should know how to do as well. When your documents grow beyond the ability for your local library, that's when you get your own printer.
But consumers are short-sighted and irrational. They'll buy the cheap HP inkjet printer rather than a laser printer because all they look at is the upfront cost.
The free market makes this worse. Ideally, HP should be sued for false advertising when they sell you something with the promise something is free for life, then take it away in less than a year.
Another example of the same problem probably more familiar to HN audience (we have more network hackers here than printer hackers) is routers and other internet of shit: standard firmware tends to be very insecure because people who understand how bad it is tend to ignore the security of firmware in their buying decisions as they just want a hardware compatible with software they will install themself.
As there is a term "lemon market" for information asymmetry between buyers and sellers (https://en.wikipedia.org/wiki/The_Market_for_Lemons ) I think we need to choose some other fruit as a term for that kind of information asymmetry between buyers that I am talking about.
At the time I remember wasting so much paper trying to get inkjet printers to work. I’d had enough.
I bought a HP laser jet printer, which I replaced with a wireless one in 2015.
I’ve never replaced the toner since I bought it and it prints flawlessly, quickly every time without fail.
I get that people are unhappy with HPs motives but I’m a happy customer, and if it’s any conciliation taking this approach will result in HPs business model not working out for them.
Good luck.
It's much like Linux. It took the cloud by storm, smartphones by default, but it came too late to make headway on laptops/desktops. Sure, many people here use it. I do. And about 2% of the Internet with a declining tendency.
They make it sound like your printer stops working unless you pay a monthly fee. In reality, you can still buy standalone ink cartridges as normal, no one is forcing you to go for a monthly ink plan.
The HP1020 I have is a superb budget laser printer. Has lasted for years.
They discontinued it and replaced it with a vastly inferior model.
But DRM on ink? What's the worst that could happen? I ruin the printer I paid for? I ruin the page I'm printing? What's the justification, outside of blind greed?
You did mention the real reason though.
1) Counterfeit cartridges may cause damage to your HP LaserJet printer hardware – which can lead to downtimes of the whole company’s printing infrastructure and disruption of entire workflows.
2) Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.
3) Counterfeit toner cartridges may alter the printing behavior of your HP printer. When using Original HP toner cartridges, only then can HP printing systems perform within Blue Angel guidelines limits.
4) Due to their often poor print quality and necessary re-prints, counterfeits are likely to waste valuable resources such as paper or energy. Also at the end of life, counterfeits likely don’t get recycled.
Directly copy-pasted from https://www8.hp.com/us/en/cartridge/anti-counterfeit.html
Whatever the reality, they've made it so consumers get burned by counterfeits (rendered completely nonfunctional) instead of HP, while conveniently eliminating legitimate competition.
Also, with different ink your printer might print content with a different color profile, so it won't look the same, and it might need to clean the printing heads more often (and the cleaning tech for that is often only designed for a limited amount of uses).
But while all these are legitimate reasons, projects like Instant Ink show the true reason is to just turn the printer into a subscription product: buying a printer at a loss, and making a profit with every page printed.
I think argument from HP is pure greed. I don't know if these actions could bleed into the laptops as well. I currently have a HP, would have to look at Dell or something else in the future.
I guess converse should be possible though - if I put in regular commercially bought carts, these shouldn't come off my print total.
Best to write your congressman first. When the laws are clearly success in court is more likely. Right now HP is twisting some legal arguments in a way that holds up to the letter of the law.
No. It is willingness to abuse others when it is possible to get away with it. It is a matter of morality and conscience, nothing natural.
The people making up the company should have. That is, unless they want to live in a society, where homo homini lupus est.
The legal 'bite' that has been attempted to be used to make these tactics work in the US (with varying success) is the DMCA. [2] [3] [4]. The argument goes, if you try to break the mechanism that locks down the print cartridge, that counts as circumventing a copy protection device. [5]
[1] https://en.wikipedia.org/wiki/Sony_Computer_Entertainment,_I....
[2] https://www.cnet.com/news/lexmark-invokes-dmca-in-toner-suit...
[3] http://brandonw.net/skylanders/activision.pdf
[4] http://www.theregister.co.uk/2009/09/23/texas_instruments_ca...
It differentiates between 'normal' carts and 'instant ink' carts. I've just signed up, but plan only starts when I put the instant ink carts in. When these run low, they send replacements.
If I swapped back to regular carts, then prints wouldn't come off my plan.
Then you can use the instant ink for free.
People like me are probably the reason they started charging $0.99/month...
The same will happen if you pull the half-printed paper out of the printer midway through the alignment process, which is how I discovered it.
That makes complete sense. I remember being slightly confused when I did the alignment test and rather than it prompting me to "type which column looks good" it just said "looks good to me"
Thank you. You've planted a seed of evil in me, I shall now try to resist (a little bit)
This was the website that started it all. Before HN, before Reddit.
Slashdot used to crash web servers with all the traffic it sent. Good times...
Then Jon Katz was digging up old amigas in Kabul to download the latest movies.
It was nearly 20 years ago, but from memory the BBC did load occasionally, really really slowly
The book "The Internet Under Crisis Conditions: Learning from September 11" appears to deal with this fairly well: https://www.nap.edu/read/10569/chapter/4
This was the era where a major computer consultant (IBM) failed to provision for the Olympics: https://archive.fortune.com/magazines/fortune/fortune_archiv...
https://news.ycombinator.com/item?id=25029829
It isn't just software, but also hardware that is going to be subscription based.
How long before our stove, shower, can opener, etc are all subscription based. Image coming home from the supermarket and you can't open the can of tuna because you aren't current on your can opener subscription? Wake up and you can't brew coffee on your Keurig single serve coffee machine because you failed to pay the monthly subscription fee.
Every door can be subscription based. If you are short on funds, do you pay the bathroom door or bedroom door subscription?