They obviously screwed up by doing a freemium model on a physical product, but the paid tiers combined with the Tango aren’t such a raw deal for people who don’t want a printer taking up dedicated space in their apartments, and it saves the hassle of keeping track of ink levels and ordering cartridges, or going to the library in the cases where printing something made sense.
This is insanely (maybe even criminally?) hyperbolic:
> The right-to-repair criminals like Apple, John Deere and Medtronic. Tesla and GM, Juicero and Keurig – companies that are not merely content with waging war on customers, but also on competitors who offer those customers shelter.
Lots of consumers just have different priorities when it comes to trade offs. Doctorow positions himself as a champion of consumers, but he’d really like to reduce our range of options if he could.